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One Time Password (OTP)
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One Time Password is required for you to be able to access your online banking account. Kindly follow the steps below:
1. Download the active identity application.
2. Go to your application store on your device (mobile phone or tablet) and search for ActivID Token or ActivIdentity 4TRESS Token.
- For iPhone users, click here to download the app from itunes
- For Windows phone users, to get the active identity app click here
- For Android users, click here to download the app
- You can also download HID Token on Android here
- For Blackberry users, download the app from here
- To download the active identity software on your Windows Computer, click here
3. Download/Install the app and open the application.
4. SMS the 16 digit serial number displayed to 20488 or email us at customercare@ncbagroup.com and our Online Activation Team will contact you and advise.
Online Mobile Soft Token (Android)
Point to Note: To access multiple online banking accounts, you will need to download the active identity app on multiple devices
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