How can you protect your devices?

Consider using a screen lock on your mobile device. Many mobile phones offer this option, as well as other customizable security settings, which can help keep your phone and information secure.

Do not use your computer or mobile device to store sensitive personal information or bank account numbers. Always click “no” when asked if you want the device/application to remember your password.

Never respond to urgent emails claiming to be from NCBA bank or any company that requests your account information or personal details. Forward the email to our Contact Center for verification.

Keep your computer operating system and web browser up to date with the latest software and security downloads. These may be called “patches” or “service packs” and should be installed as soon as possible.

Install a comprehensive Firewall/Antivirus/Anti-spyware software package on your computer and mobile device. These software suites help detect and remove viruses and spyware which can steal your personal information.

Keep your computer up-to-date with antivirus software, operating system patches, firewalls etc. and ensure your browser is set to the highest level of security.

Do not install free software programs and games on computers and mobile devices you use for online or mobile banking. Most free software contain malicious code designed to steal your personal information.