This role will also be responsible for driving and implementing a VOC programme and CX measurement framework, working cross-functionally to ensure that we are capturing the voice of customers across all interactions, understanding the pain points, and creating a closed feedback loop to drive a holistic and iterative improvement process.
JD_Manager Voice of CustomerManager, Voice Of Customer
Closing on: Mar 30, 2025
Division/Department: Customer Experience
Reports to: Head of Experience Management
Unit: Experience Management
Positions: 1