Upgrade NCBA Now FAQs
How to upgrade the existing NCBA Now App
Frequently Asked Questions
How can I upgrade to the new NCBA Now?
To upgrade, follow these easy steps:
- Visit the Playstore / Appstore / Huawei Store
- Search for NCBA NOW app and click update your app
- Register your device by following the following steps:
- The App will prompt you to register your device
- Select “PROCEED”
- You will be directed to a confirmation page
- You will receive a One Time Password, which will be auto-read by the App
- Select “CONFIRM”
- You will receive a confirmation that your device has been linked to your Account
What are the benefits of this upgrade?
In addition to the current features, you will enjoy the following features and benefits after you upgrade:
- Direct Payments to M-Pesa Paybill and Buy Good Tills
- Enhanced security through registration of your Mobile Banking device as a trusted device
- Secure log in using Biometrics: Face ID (For iOS only) and Fingerprints
- Payments to KRA
- Transfers to M-Shwari
- Transfers to NCBA Loop Accounts
Why do I need to register my device?
This one-off activity is a security enhancement that ensures that login and transactions only take place through a registered device.
How many devices can I register?
The minimum default number of registered devices is one (1) but you can link or register up to two (2) devices with the same user profile by reaching out to us through our Contact Center and /or our Branch Network.
Will I need to do a fresh device registration if I ever uninstall the App?
Upon re-installing the mobile app, you will be prompted to either call Contact Centre or to visit the nearest NCBA Bank branch for identity verification prior to re-enabling the device. If you wish to change your device, you will need to do a fresh device registration. Only new devices will require a fresh device registration process.
What USSD short code will be used after Upgrade?
You will continue to use the USSD code *488#.
How do I get support during the Upgrade?
For any support with the app upgrade please reach out to us via Contact Center number 0711056444 / 0732156444 or visit any NCBA Branch Please click Here to view our branch locations. NCBA Bank will never contact you to ask for your PIN or One Time Password (OTP)
How long is the upgrade running?
The upgrade period will run for 50 days after which the outdated app will no longer be available from Sunday 12th February 2022.