Online Banking Security Questions
Online Banking Security Questions
Frequently Asked Questions
GENERAL
How do the security questions and answers work?
The questions and answers provide an extra layer of protection to further authenticate your identity on NCBA Online Banking. This added security feature will further minimize the risk of potential unauthorized access to your personal and financial information.
Can I choose not to set up security questions and answers?
No, it is mandatory for you to set up the questions and answers.
What should guide my selection of security questions and answers?
1. Choose questions with answers that are easy for you to remember but difficult for others to guess.
2. Don't share your questions and answers with anyone.
3. Answers are not case sensitive.
What happens if I answer my security question incorrectly or I forget the answers to my questions?
If you fail to answer your questions correctly, contact us on +254 711 056444 and we will reset your profile.