INTERNET BANKING

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Credit Card FAQs

What you need to know about your credit card

Frequently Asked Questions

Your current card will remain active; we shall advise you when your card will be replaced to a new brand card.

Yes, as per your current terms and conditions.

Yes, you can consolidate your cards upon request. Your new limit will be subject to a credit appraisal process.

Your current card will remain active; we shall advise you when your card will be replaced to a new brand card.

Yes, you can reach us on the same numbers.

Your current credit card payment terms will operate under the same terms and conditions. In case of any future changes, we shall communicate the same to you.

No, the charges will remain the same. Should there be any future changes, we shall advise you accordingly.

Your card limit will remain the same. In case of any future changes, we shall communicate the same to you.

No, the cycle will be maintained until advised otherwise.

No, the payment date will remain the same until advised otherwise.

Please contact us or visit your nearest branch immediately to have your card blocked and replaced.

Yes, please notify us when you plan to use your card outside Kenya. Should this requirement change in the future, we shall update you.

You can continue to request for a re-PIN in the usual way- visit your branches for pin reset.

At the point when we will be reissuing the new brand cards, you will only receive one card and return the two you will be holding. The bank will reach out to you with more information on the terms of reissue.