Credit Card FAQs
What you need to know about your credit card
Frequently Asked Questions
Will my card have to be replaced with the new brand card?
Your current card will remain active; we shall advise you when your card will be replaced to a new brand card.
Will the current card benefits still apply?
Yes, as per your current terms and conditions.
I have two credit cards, can I consolidate my card limit and cancel one card?
Yes, you can consolidate your cards upon request. Your new limit will be subject to a credit appraisal process.
Will my card have to be replaced with the new brand card?
Your current card will remain active; we shall advise you when your card will be replaced to a new brand card.
Can I reach the card center on the same number?
Yes, you can reach us on the same numbers.
Will the minimum payment due on credit cards change?
Your current credit card payment terms will operate under the same terms and conditions. In case of any future changes, we shall communicate the same to you.
Will the credit card fees change?
No, the charges will remain the same. Should there be any future changes, we shall advise you accordingly.
Will my card limit change?
Your card limit will remain the same. In case of any future changes, we shall communicate the same to you.
Will my credit card statement cycle change?
No, the cycle will be maintained until advised otherwise.
Will my credit card payment date change?
No, the payment date will remain the same until advised otherwise.
What do I need to do in case I lose my card?
Please contact us or visit your nearest branch immediately to have your card blocked and replaced.
Do I have to provide a travel advisory?
Yes, please notify us when you plan to use your card outside Kenya. Should this requirement change in the future, we shall update you.
If I forget my pin can I visit any branch for replacement or do so at the ATM?
You can continue to request for a re-PIN in the usual way- visit your branches for pin reset.
If I have two credit cards, will it be mandatory to return one?
At the point when we will be reissuing the new brand cards, you will only receive one card and return the two you will be holding. The bank will reach out to you with more information on the terms of reissue.